Jonas Hagan co-authors White Paper on “Improving Customer Experience” in Transit
CSUD PhD affiliate Jonas Hagan co-authored an important White Paper called “Improving Customer Experience” This white paper comes out of the Transit Leadership Summit and explores how the seven cities participating
in the Summit are addressing the customer experience in Hong Kong, Montreal, New York, Seoul, Singapore, Vienna and Washington, D.C. It investigates the transit agencies’ activities and experiences with respect to communication,
stations, vehicles, and accessibility. It includes valuable insights for New York City’s aging subway system as profiled by and article in DNA Info recently.